Frequently Asked Questions (FAQs)

On this page, please find a number of Frequently Asked Questions relating McNaughton-McKay and our website. To find the answer to a particular question, click on the + sign next to a topic. If you cannot find an answer to your question, please contact of one our locations , email: or call us at: (844) Our-McMc.

  • Which browser platforms does your site work best with?
    Our site is built to support the most current version for Internet Explorer, Firefox, Safari, and Google Chrome. It is also responsive to allow for usage on any table or mobile device.
  • Are there browsers or platforms you do not support?
    You might experience displays issues with older version of some browsers. For example, with Internet Explorer Version 8.0 you will experience some display and scrolling errors. We would recommend you upgrade to at least version 9.0 for the best user experience.
  • I've forgotten my password, how can I reset it?
    Under the login information you will find a"forgot your password" button. Click this button and then select, "retrieve password". Type in your email address as both the user name and email address, then click the "retrieve password" button. An email will be sent to you containing a link to a reset password page. From here you will create a new password and should be able to log in with your new password.
  • How do I register to use your online shopping system?
    Existing McNaughton-McKay customers have the ability to create an online account for our online shopping experience. You will need to know your McNaughton-McKay account number. To register for an account visit the "Login" link in the upper-right corner of the website and then the "Register Here" link in the lower right of the popup window. You will then select the first radio button that indicates, "I am a current customer of McNaughton-McKay and have a customer account number" and fill out the presented form.

    If you do not already have an established account with McNaughton-McKay you will need to open an account to register with us. To do so you need to fill out our "credit application process". You will find this process under the second radio button on the registration form selection process indicated above. Also see the related question below for more detail.
  • How do I open an account with McNaughton-McKay?
    To open an account with McNaughton-McKay look for the "credit application process" under our "company tab" on the home page. From this page you will be redirected to or online credit application. Please fill in the required information and accept our terms and conditions. After completing the form a confirmation email will be sent to you or your request and to our credit department for review. You will be contact by one of our credit representatives for further information and confirmation. Once approved you can submit a request for an estore login.
  • Is McNaughton-McKay only located in the United States?
    Although McNaughton-McKay has 23 branches within the United States (MI, OH, NC, SC, and GA), we do have locations in Germany. Additionally, McNaughton-McKay has share in EDGE giving us a presence in the global regions of Brazil and China. EDGE will take us into other international regions in the future.
  • What is an approval cart list?
    Call us! We would love to talk to you about this new feature and how it might benefit your team.
  • What is a ship to?
    This is the location where you would like the product to ship. You will select this from a pre-determined listing.
  • Do I need to select a ship to upon log in?
    Yes, this process helps ensure the material ends up at the correct location.
  • Is there a cart limit?
    No, but if you have more than a handful of items you may want to try the cart upload option. This option allows you to upload up to 100 items at a time from a spreadsheet (see products section for details).
  • Can I add my customer part numbers?
    Yes! Call us and we would be more than happy to walk you through the necessary steps to setup this feature.
  • If I have a specific shipping address that is not listed in my shipto selections what should I do?
    For situations where you need a drop shipment to a location not setup in your shipto locations, please call your inside sales representative. They will be able to assist you in a short-term address update or a long-term addition of a new shipto.
  • Why are some items missing images?
    We try our best to gather as much information as possible and display it on our eStore . Sometimes it is not available and, other times it is not of the quality we and you require.  If you find an item that is missing some pieces of information, rest assured we are constantly working to update our data.
  • What if the information on the product I found is incorrect?
    We try our best to gather the best information available for our product listings however sometimes errors occur. If you have found a product that appears to be incorrect, please contact us via with the product details so we can begin corrections for that item.
  • Why can't I find the product I want?
    McNaughton-McKay represents over 1 million unique products, but not all of them are available on our eStore . Sometimes an item you need will not be available to view, but it will always be available by calling any one of our Inside Sales representatives.
  • What is the primary catalog?
    The primary or default catalog contains most of our key, popular items. The products available in our Primary Catalog will have very robust product information to include images, descriptions, attributes and specification sheets.  We are constantly working to add items to the Primary Catalog, and to augment the information on those products.
  • What is the extended catalog?
    The extended catalog also contains some of our popular items, but also contains items that are not as frequently purchased. In addition, the product information available for the items in the Extended Catalog may not be as robust as what you see in the Primary Catalog.  We are constantly working to add products to this catalog, and to augment the information on those products.  
  • Why can't I see pricing?
    Pricing information is only available to customers who have login credentials for the site. Please visit the Login / Registration page on the web site to request a login, or contact your account representative.
  • Why do I have to log in? What if I just want to buy with a credit card?
    Your login credentials allow us to identify you as one of our customers, find your nearest branch, display inventory availability with appropriate pricing information, and show you the products and manufacturers we represent in your area. It also ensures your orders are relayed to the appropriate warehouse and account team.
  • Why does it say I cannot compare more than three items when I select compare?
    This typically happens when you need to clear your compare cart. To do this: click the clear button to the right of the compare button. You can only compare three items at a time.
  • For questions on pricing who should I contact?
    If you have a question about price or inventory please call your local inside sales representative. If you aren't sure who that is please contact the branch location nearest you and they can assist you.  
  • Do I have to search for each item individually in order to add it to my cart?
    No, we have two bulk entry options that can help speed up your data entry process. The quick order pad allows you to type in a handful of items with just a part number and quantity, then add all the items to your cart. The cart file upload allows you to download a Microsoft Excel template and upload up to 100 line items at a time to your shopping cart. Both options allow you to enter either the Manufacturer?s Part Number, Mc-Mc Part Number or UPC Number and are available in the My Account area (you must be logged in.)
  • I saw a mobile app, product article, or electronic catalog referenced on your site I liked but it is no longer listed. Where did it go? Where can I go to see it again?
    If you like something you see we are hoping you will favorite it! We are constantly updating our references with new featured tools and links ! If you have missed a featured app , article , or electronic catalog , we do keep an archive so please contact us at: 1-844-OUR-MCMC
  • I can access your site on my mobile phone or tablet, but do you have a mobile app?
    Not yet, but we plan to in the near future. Please follow us on social media to be the first to know when it is released.
  • What is ISO 9001: 2008 Certified?
    The ISO Standard is a Quality Management System. This system is designed to help us ensure our processes meet the needs of our customers and exceed their expectations.
  • Do you charge for your services?
    Most of our services are free of charge! There are some services that require a fee, for example Repair Services and Rockwell Automation Services .
  • Do you offer other services aside from the services listed?
    Yes, we offer a variety of services to guarantee our customers' satisfaction. If you do not see the service you are interested in listed please contact your local branch for further information.
  • Do you offer other solutions aside from the solutions you have listed?
    Yes, we offer a variety of solutions to guarantee our customer's satisfaction. Additionally, we strive to be just as proactive when it comes to sustainability solutions .  If you do not see a solution listed please contact your local branch for further information. 
  • How do I locate events in my area?
    To locate all event options in your area navigate to the Training page and on the left under the filter locations select your state. This will filter all the events to only those that are in the selected state.
  • How do I register for an event?
    Once you find the event or course you would like to attend, navigate to the event details page by clicking the event title. At the bottom right of the event details page you will find a register button. Click the register button and complete the form in its entirety. Submit the form and follow given instructions.
  • Who should I contact about an event?
    Navigate to the event details page of the event you are inquiring about and select the contact button found in the bottom right corner of that page. This will generate a pop-up email window with the email contact already loaded.
  • How do I find the times for my event?
    Times for all events will can be found on the training page under the Session information. If the event time is not listed, please contact the event coordinator using the contact button located on the event's detail page and receive further details.

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