Frequently Asked Questions (FAQs)

On this page, please find a number of Frequently Asked Questions relating to McNaughton-McKay and our website. To find the answer to a particular question, click on the + sign next to a topic. If you cannot find an answer to your question, please contact one of our locations, email: mcmc@mc-mc.com or call us at: (844) Our-McMc.

COMPANY
  • Is McNaughton-McKay only located in the United States?
    Although McNaughton-McKay has 22 branches within the United States (MI, OH, NC, SC, and GA), we do have locations in Germany. In January of 2018, McNaughton-McKay acquired The Reynolds Company which has 18 locations across Texas and Louisiana. Additionally, McNaughton-McKay has a share in EDGE giving us a presence in the global regions of Brazil, Italy and China. EDGE will take us into other international regions in the future.
WEBSITE
  • Which browser platforms does your site work best with?
    Our site is built to support the most current version for Google Chrome, Internet Explorer, Firefox, Safari, Edge, and Opera. It is also responsive to allow for usage on any tablet or mobile device. For more information and to check your browsers compatibility visit our securities page.
  • Are there browsers or platforms you do not support?
    You might experience display issues with older version of some browsers. For example, with Internet Explorer Version 8.0 you will experience some display and scrolling errors. We would recommend you upgrade to at least version 9.0 for the best user experience.
  • I've forgotten my password, how can I reset it?
    Under the login information you will find a "forgot your password" button. Click this button and then select, "retrieve password". Type in your email address as both the user name and email address, then click the "retrieve password" button. An email will be sent to you containing a link to a reset password page. From here you will create a new password and should be able to log in with your new password.
  • How do I create an eStore login?
    Existing McNaughton-McKay customers can create an eStore login and will need their McNaughton-McKay customer account number to complete the process.

    To create your login, select the "LOGIN/REGISTER" link in the upper-right corner of the website and then the "Register Here" link in the lower right of the popup window. You will then select the first option on the registration page for McNaughton-McKay customers with an account number and fill out the presented form.

    If you do not have a customer account with McNaughton-McKay, you will need to open a customer account to then create your eStore login. To do so, you need to submit a credit application. Also see the related question below for more detail.
  • How do I open a customer account with McNaughton-McKay?
    To open an account with McNaughton-McKay look for the "credit application process" under our "company tab" on the home page. From this page you will be redirected to an online credit application. Please fill in the required information and accept our terms and conditions. After completing the form a confirmation email will be sent to you and to our credit department for review. You will be contacted by one of our credit representatives for further information and confirmation. Once approved you can submit a request for an estore login.
ONLINE ORDERS
  • Why do I have to log in? What if I just want to buy with a credit card?
    An eStore login personalizes your eStore experience. It identifies you as a valued customer and ensures you see the products available at your local branch, account pricing, and the many features listed under Account Information. It also ensures your orders are relayed to the appropriate warehouse and reviewed by the appropriate Customer Account Specialist. Once you have logged into eStore, the option to check out with a credit card will be available to you.
  • Do I need to select a ship-to when logging in?
    Yes. Selecting a ship-to helps ensure your the material ends up at the correct location and will provide accurate net pricing.
  • If I have a specific shipping address that is not listed in my ship to selections, what should I do?
    For situations where you need a drop shipment to a location not setup in your ship to locations, please call your inside sales representative. They will be able to assist you in a short-term address update or a long-term addition of a new ship to that you can select in the future.
  • What if I need to place an order in eStore for pick-up?
    Please contact your local branch or Customer Account Specialist to process your immediate need and let them know you would like the option to place future orders for pick-up through eStore.
  • Is there a cart limit?
    No, but if you have more than a handful of items you may want to try the cart upload option. This option allows you to upload up to 100 items at a time from a spreadsheet (see products section for details).
  • Can I use my customer part numbers?
    eStore does support customer part numbers. Call us and we can activate this feature for you.
  • Where can I view the status of an order?
    Current order status can be viewed under Account Information and selecting Open Orders or Order History.
ONLINE PRODUCTS
  • Why are some items missing images?
    We try our best to gather as much information as possible and display it on our eStore. Sometimes it is not available or not high enough quality. If you find an item that is missing some pieces of information, rest assured we are constantly working to update our data but feel free to notify us by using our feedback button along the right side of our website.
  • What if the information on the product I found is incorrect?
    We try our best to gather the best information available for our product listings however sometimes errors occur. If you have found a product that appears to be incorrect, please contact us via mcmc@mc-mc.com with the product details so we can begin corrections for that item or use the feedback button found along the right side of the website
  • Why can't I find the product I need?
    McNaughton-McKay represents over 1 million unique products, but not all of them are available on our eStore. Sometimes the product you need will not be available to view, but it will always be available by contacting any one of our Customer Account Specialists or by using the Request for Quote feature listed under My Account Information after you have logged into eStore.
  • Why can't I see pricing?
    Pricing information is only available to customers who have login credentials for the site. Please visit the Login / Registration page on the web site to request a login, or contact your account representative.
  • Why do I have to log in? What if I just want to buy with a credit card?
    Your login credentials allow us to identify you as one of our customers, find your nearest branch, display inventory availability with appropriate pricing information, and show you the products and manufacturers we represent in your area. It also ensures your orders are relayed to the appropriate warehouse and account team.
  • Why does it say I cannot compare more than three items when I select compare?
    This typically happens when you need to clear your compare cart. To do this: click the clear button to the right of the compare button. You can only compare three items at a time.
  • For questions on pricing who should I contact?
    If you have a question about price or inventory please call your local inside sales representative. If you aren't sure who that is please contact the branch location nearest you and they can assist you.
  • Do I have to search for each item individually in order to add it to my cart?
    No, eStore provides you with bulk entry options to save you time. The Quick Order Pad allows you to type in a handful of products with just a part number and quantity.You can then add the products to your cart. Cart File Upload allows you to download a Microsoft Excel template and then upload up to 100-line items at a time to your shopping cart. Both options allow you to enter either the manufacturers part number, McNaughton-McKay part number or UPC number and are available in the My Account area after you have logged into eStore.
MOBILE APP
  • Do you have a mobile app and where can I find it?
    Yes, McNaughton-McKay's mobile app is available on Google Play and the App Store. It has a barcode scanner, product photo inquiry, find and buy, saved carts, repetitive buy, order history, catalog, and calculator functions.
  • Do I need a separate login for the mobile app?
    The same eStore login credentials are used whether you access our eStore via a computer or with our mobile app. No need to remember them each time, just select the option to remember your login details.
RESOURCES
  • Can I access your site on my mobile phone or tablet?
    Yes, our site is built with responsive technology and you have the ability to view on your tablet and mobile device.
  • What is ISO 9001: 2008 Certified?
    The ISO Standard is a Quality Management System. This system is designed to help us ensure our processes meet the needs of our customers and exceed their expectations.
SERVICES
  • Do you charge for your services?
    Most of our services are free of charge! There are some services that require a fee, for example Repair Services and Rockwell Automation Services.
  • Do you offer other services aside from the services listed?
    Yes, we offer a variety of services to guarantee our customers' satisfaction. If you do not see the service you are interested in listed please contact your local branch for further information.
SOLUTIONS
  • Do you offer other solutions aside from the solutions you have listed?
    Yes, we offer a variety of solutions to guarantee our customer's satisfaction. Additionally, we strive to be just as proactive when it comes to sustainability solutions.If you do not see a solution listed please contact your local branch for further information.
TRAINING
  • How do I locate events in my area?
    To locate all event options in your area navigate to the training page and on the left under the filter locations select your state. This will filter all the events to only those that are in the selected state.
  • How do I register for an event?
    Once you find the event or course you would like to attend, navigate to the event details page by clicking the event title. At the bottom right of the event details page you will find a register button. Click the register button and complete the form in its entirety. Submit the form and follow given instructions.
  • Who should I contact about an event?
    Navigate to the event details page of the event you are inquiring about and select the contact button found in the bottom right corner of that page. This will generate a pop-up email window with the email contact already loaded.
  • How do I find the times for my event?
    Times for all events will can be found on the training page under the Session information.

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