Coronavirus

COVID-19 Updates for Customers & Partners


March 29, 2020 - Norcross Facility Updates


Norcross, GA - The Norcross facility is temporarily unavailable. The Norcross Team continues to be available by email, their direct dial line or through the Norcross Switchboard (770-825-8600). We remain available to serve you via our existing supply system as our teams have 44 McNaughton-McKay/Reynolds Company locations operationally available to ship material from. We anticipate the Norcross facility returning to limited operations later this week. Please refer to our Business Continuity Plan for further information.


March 27, 2020 - Shelter in Place Updates in North Carolina and Georgia


The state of North Carolina has been placed under a stay at home order effective through April 29, 2020. All locations in the state of North Carolina remain open to serve you.Please refer to our Business Continuity Plan for further information.

Various shelter in place and stay at home orders have been issued across the state of Georgia. We remain available to serve you via our existing supply system.Please refer to our Business Continuity Plan for further information.

The Norcross facility is temporarily unavailable. The Norcross Team is availableby email, their direct dial line or through the Norcross switchboard (770-825-8600). The Norcross facility will be operational within a few days. Our teams have 44 McNaughton-McKay/Reynolds Company locations available to ship material from.




March 25, 2020 - Stay at Home Ordinance for the City of Charleston


We remain open to serve you and businesses considered essential services in the Charleston area affected by the Stay at Home ordinance announced late yesterday. Please refer to our Business Continuity Plans for further information.




March 24, 2020 - Shelter in Place Updates & Continuity Plans


Michigan & Ohio: We remain opento serve you and support the businesses critical to infrastructure in areas affected by the recently announced Shelter in Place and Stay at Home orders in Ohio and Michigan. Please refer to our Business Continuity Plans for further information.

Albany, Georgia:This location will be closed through April 6, 2020 to further support local Dougherty county Shelter in Place orders. All other Georgia locations remain open and available to serve you.If you are an essential business in the Dougherty county area, we are prepared and ready to support you from one of our other branches in the region. Reach out by phone as you normally would to speak with a Customer Service member.

Savannah, Georgia: We remain opento serve you and support the businesses critical to infrastructure in areas affected by the recently announced Shelter in Place orders for the city of Savannah. Please refer to our Business Continuity Plans for further information.

Charlotte, North Carolina: We remain opento serve you and support the businesses critical to infrastructure in areas affected by the recently announced Shelter in Place orders for Mecklenburg County. Please refer to our Business Continuity Plans for further information.




March 19, 2020 - Will Call & Front Counter Service Update


We remain open and deliveries continue to run as usual.In our commitment to serving you while protecting our communities, we are moving to a Call-Ahead Policy at all of our branch locations as of Friday, March 20th. This practice may already be familiar to you as many businesses and restaurants are doing the same.

1. Please call ahead to place your orderas you normally would, arrange for delivery when possible or plan to collect your order at the designated Will Call area.

2. When you arrive at the branch, please call your primary contactor branch's main number. Our teams will make every effort to coordinate your pickup to avoid interaction with other customers and speed up your transaction, so you spend less time waiting.




March 18, 2020 - Training Update


In an abundance of caution, both Rockwell Automation and McNaughton-McKay have elected to temporarily suspendinstructor-led training events previously scheduled to occur in our facilities between March 23rd and April 24th. We will be reaching out over the upcoming week to all enrollees impacted by these suspensions to work through alternative options.




March 13, 2020 - McNaughton-McKay Response


To our valued customers and partners,

Your business and success are important to us. Considering recent events, we want to share the steps we are taking to continue the same standard of service that your operation depends on during the Coronavirus (COVID-19) pandemic.

Our leadership and operations teams are closely monitoring reports from the Centers for Disease Control (CDC)and World Health Organization (WHO)and have already implemented precautionary measures to prioritize the health and wellbeing of our employee-owners, partners and customers. These measures include enhanced health and safety protocols in our branches to ensure that high-traffic areas are sanitized and cleaned routinely, as well as reducing customer site visits and employee travel when possible by utilizing existing technology to achieve the same goals.

If you call your local branch today, you will find staff available to assist you as usual. While we are not closing any of our branch locations at this time, we do encourage social distancing as recommended by the CDC, and request that all vendors utilize available technology to communicate with us rather than visit our locations in person. Despite recent industry supply issues, our organization is well equipped to provide crucial product by utilizing regional distribution channels and local systems, just as we have during natural disasters and other emergencies in the past.

We are communicating and working closely with our suppliers to maintain the flow of products that are critical to your operations. See this statement from Rockwell Automation as an example.

Do not hesitate to reach out to me or your local McNaughton-McKay team with any questions or concerns you may have. We stand with you in this uncertain time and will continue to update you of any changes as the situation develops.

Thank you for your business.

Chris Majni | Executive Vice President of Sales
McNaughton-McKay Electric Company




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