Maximize Uptime with Rockwell Automation’s Emergency Onsite Services Add-on for TechConnect Agreements

Rockwell Automation’s Emergency Onsite Services Are you experiencing skill gaps in your workforce and not enough onsite technical support to solve your problems? Have you experienced downtime within the past year? In the last three years, have you had the need to request callout services? If you’ve answered yes to any of these questions, Rockwell Automation’s Emergency Onsite Services, with your existing TechConnect agreement, is something you should seriously consider.

On average, a callout Field Service Engineer costs $3,000 per incident. If you experience an emergency downtime event twice throughout the year, that’s $6,000 in engineering fees. But, your biggest potential loss could be in downtime. By purchasing the Emergency Onsite Services add-on for $2,500 when renewing your TechConnect Support Agreement, you will be protecting your plant against unforeseen emergency downtime costs. Furthermore, if a RA Technical Support Engineer can’t resolve your issue over the phone then they will dispatch a Field Service Engineer onsite at their discretion. The $2,500 fee also covers the cost of engineering travel expenses.

If you want to ensure your facility uptime and manage unplanned costs, then consider including On-Site Services to your annual TechConnect renewal. Don’t miss out on:

  • Included Travel and Expense Cost for Service Engineer

  • No Limit on Onsite Emergency Service Events

  • Minimizing your Risk, Reducing Troubleshooting Time, Maintenance Costs, Labor Costs, and Downtime


Posted on Friday Jan 25, 2019 | callout, emergency, engineering, onsite, services,