ROCKWELL AUTOMATION SERVICES & SUPPORT

SERVICES

ROCKWELL AUTOMATION SERVICES & SUPPORT

Are you looking for ways to enhance your bottom-line profitability? We offer a wide variety of Rockwell Automation Services and Support that can do just that. They help power and network your facility with speed, intelligence and efficiency. Our sophisticated logistics and project management capabilities can meet your dynamic business needs by helping with planning, scheduling, vendor management, risk assessment, budgeting, change management, and project control.


If your service and support needs call for quick service response times, minimum equipment downtime, prolonged equipment lifecycles, improved equipment usability and increased output, we are your best choice for a strategic partner.  We have expertise and access to resources ready to help you improve efficiency, usability, dependability, safety, competitiveness and energy-efficiency.

 
ASSESSMENT & CONSULTING SERVICES

We can help identify the people, process and equipment issues that are hindering your production performance in every aspect of your operations using consultant and assessment services.


  • Obsolescence Assessment
  • Installed Base Evaluation (Hardware)
  • Installed Base Evaluation (Software)
  • Network(s) Evaluation
  • Safety Evaluation
  • Arc Flash Evaluation
  • Energy Evaluation
  • Training Evaluation
 
CALLOUT SERVICES
ROCKWELL AUTOMATION SERVICES & SUPPORT

Day or night field service professionals are available to help troubleshoot and resolve unplanned downtime events, problems affecting critical operations and other automation-related issues. Callout Services are billed on a time and material basis.

 
CONDITION MONITORING

Condition monitoring products help you keep your plant floor running productively by detecting potential equipment failures.

  • Vibration Analysis
  • Infrared Thermography
  • Oil Lab Services
  • Training on Condition Monitoring Topics
 
DRIVES STARTUP
DRIVES STARTUP

Installing new or upgrading current drives can be risky business. You have a small window of opportunity to get your project done on time.  You need a supplier with the knowledge and capability to deliver your functional specifications.

  • Drive Startup Assistance
  • Extended Parts & Labor Warranty

INDUSTRIAL NETWORK & SECURITY SERVICES

Understanding how your network and security infrastructure, policies and procedures affect your plant and the personnel who use them every day is important. You need a team knowledgeable in manufacturing and IT. Our team can provide you the appropriate services your industrial control and information networks require.

No matter where you are in your control system lifecycle, we can collaborate with you to achieve your production and business goals.

  • Design / Design Review
  • Assessment , Audit, & Validation
  • Troubleshooting and Repair
START-UP & COMMISSIONING
START-UP & COMMISSIONING

Getting new equipment up and running on time is critical to the growth of your business. With Start-up Assistance, you will get the help necessary to meet your production demands.

  • Ensure on-time production
  • Improve equipment operation
  • Reduce risk of performance problems and premature equipment failures
  • Reduce total maintenance costs
 
ENGINEERING & INFORMATION SOLUTIONS

Engineering and Information Solutions turn shop floor data into valuable insight. Using the right technology for your application can help you gather, filter and format data to create manufacturing intelligence.

We pair automation control and information with industry-specific software applications to offer real-time production tracking, visibility and control across lines and plants.

ENGINEERING & INFORMATION SOLUTIONS
  • Conceptual Development, System Design, Project Management, Application Engineering, Panel Fabrication, Testing, Installation & Startup
  • Integrated Drives Systems including Test Stands
  • Andon & Error Proofing
  • Tracking and Traceability
  • Power & Energy Management
  • Disaster Recovery Solutions

MAINTENANCE AGREEMENTS
MAINTENANCE AGREEMENTS

Is your capital investment budget shrinking? Are you looking for ways to repair existing assets? We have cost-effective services to help you extend the useful lifecycle of your automation equipment.

  • Scheduled Visits to Conduct Preventive Maintenance on Drives, Servos & PLCs
  • On the Job Training for Maintenance & Operations Personnel
  • Spare Parts Maintenance Agreements

REMOTE SUPPORT

Remote Support and Monitoring can help you optimize your control system performance, improve your overall equipment effectiveness, normalize control system expertise at your plant and reduce maintenance time and costs.

  • 24x7x365 access to Telephone Technical Support
  • Unlimited "Ask a Question" email Support
  • Live Chat with Technicians
  • Knowledgebase Access
  • Software & Firmware Downloads
REPAIRS & REMANUFACTURING

Just fixing the problem that caused your equipment malfunction/failure isn't always enough to guarantee its proper operation. The seven step remanufacturing process we utilize restores equipment to its original operating condition to make sure it will function properly and reliably.

REPAIRS & REMANUFACTURING
  • Purchase Remanufactured Rockwell Products for MRO purposes (requires return of failed unit)
  • Priority Overnight Service Available
  • 12, 18, & 24 Month Warranties
  • Installation Of Applicable Updates/Enhancements
  • Repair For Non-Rockwell Parts

SAFETY ANALYSIS & MIGRATION

Automation components, software, and systems represent a major capital investment to your company. Unfortunately, no technology can last forever.

We can help you address product maturity without negatively impacting productivity by helping you prepare for the demands of tomorrow and meet today's requirements.

SAFETY ANALYSIS & MIGRATION
  •   Training on Safety Products, Safety Standards, Arc Flash, & TUV Certification
  • Assessments-Hazard, Risk, Arc Flash, Lockout /Tagout, Stop Time and Safety Circuit Design
  • Compliance Consulting-CE, ISO, ANSI, IEC, CE, OSHA, NFPA, & CSA
  • Machine Safety and Risk Assessment
  • Mitigation Services to Address Identified Needs

STOREROOM MANAGEMENT

By optimizing your storeroom management you can successfully reduce your MRO spend and increase uptime through a combination of improved storeroom management practices, inventory reduction, warranty tracking and remanufacturing, as well as a parts management agreement.

  • On Site Materials Management Program
  • Assessment of Installed Base of Electrical / Automation components and current stocking levels
  • Manage Inventory Levels, Reordering, & Restocking
  • Maintenance Agreement for Spare Parts
TRAINING

Our comprehensive, flexible training classes help you develop a workforce capable of handling your operational needs. We can help you identify skill gaps and improve job performance and productivity that bring together all the pieces of workforce training into a comprehensive training solution.

  • Training Needs Analysis / Assessment
  • Instructor Led Training
  • Computer-Based Training
  • Web-Based Training
  • Training Simulators / Workstations
  • Job Aids


Visit the Rockwell Automation Support Center for technical information and assistance.

  • View technical/application notes
  • Subscribe for product/service email notifications
  • Obtain software patches
  • Submit a Question, Live Chat, Support Forums and more

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