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Emergency Services

When it comes to production lines and facility downtime, every minute counts. McNaughton-McKay is here for you 24/7 with our after-hours emergency support to help reduce your downtime and save you money. Often these shutdowns are avoidable with preventative maintenance solutions, and proper employee training. If your service and support needs call for quick service response times, minimum equipment downtime, prolonged equipment lifecycles, improved equipment usability and increased output, we are your best choice for a strategic partner.

Integrated Service Agreement

Rockwell Automation now offers an Integrated Services Agreement that provides a flexible suite of support services to help maximize asset reliability and uptime while preserving your maintenance budget. Additionally, Rockwell Automation's training enhancements through Learning+ is a training subscription with self-paced, on-demand e-learning courses that feature virtual, in-class collaboration with instructors and labs, allowing you to choose how and when you want to train.

Field Services

In addressing critical manufacturing issues, you need a partner that helps you solve problems and tailor services to meet your business needs. Together with Rockwell Automation, we can perform onsite services for any manufacturer.  

Emergency Services & Modernization

We have the experience to help you extend your equipment’s lifecycle with skilled field service professionals to troubleshoot and resolve unplanned downtime, onsite or remotely.

Embedded Engineering

If supplemental engineering support is what you need, we can provide engineers that are embedded at your facility to assist you in achieving higher operational efficiencies and getting your product to market faster.

Drive & System Start Up

Our experienced field service team can ensure your equipment is configured correctly to reduce performance problems and costly failures. Our verification process confirms the correct electrical, mechanical and environmental criteria for proper operation.

Callout Services

Day or night, field service professionals are available to help troubleshoot and resolve unplanned downtime events, problems affecting critical operations and other automation-related issues. Callout services are billed on a time and material basis and are available 24/7, 365.

After Hours


Albany: 770-825-8600

Cartersville: 770-825-8600

Columbus: 770-825-8600

Covington: 770-825-8600

LaGrange: 770-825-8600

Norcross: 770-825-8600

Savannah: 912-963-0011

Thomasville: 770-825-8600


Ann Arbor: 734-995-9515

Flint: 810-238-5611

Madison Heights: 248-399-7500


Charlotte: 704-527-6555

Fayetteville: 910-307-7380

Gastonia: 704-853-2444

New Bern: 252-633-4929

Wilmington: 910-392-5600


Columbus: 614-476-2800

Defiance: 419-784-0295

Findlay: 419-422-2984

Hebron: 740-929-2727

Mansfield: 419-529-4400

Toledo: 419-891-0262


Charleston: 843-856-7700

Greenville: 864-281-0572

Spartanburg: 864-574-0350